Which three softkeys can be offered on a Cisco IP Phone 7965, running SCCP firmware, when it is in Ring In state? (Choose three)
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A. B. C. D. E. F.ABC.
Softkeys are programmable buttons on the Cisco IP Phone that provide access to features and functions during a call. The softkeys available on a Cisco IP Phone 7965, running SCCP firmware, when it is in Ring In state, are as follows:
A. iDivert: The iDivert softkey allows the user to divert a ringing call to another number. This feature is useful when the user is unable to answer a call or wants to redirect the call to another person.
B. DND: The DND (Do Not Disturb) softkey allows the user to activate the DND feature, which blocks all incoming calls to the phone. This feature is useful when the user is busy or needs privacy.
C. Answer: The Answer softkey allows the user to answer the incoming call. This is the primary function of the softkey during Ring In state.
D. NewCall: The NewCall softkey allows the user to initiate a new call while the phone is ringing. This feature is useful when the user wants to make a call while already on another call.
E. EndCall: The EndCall softkey allows the user to terminate the current call. This feature is useful when the user wants to end the call for any reason.
F. CallBack: The CallBack softkey allows the user to set a callback request for a busy or unanswered phone. When the called party becomes available, the system automatically dials the user's phone number and connects the call.
In summary, the softkeys available on a Cisco IP Phone 7965, running SCCP firmware, when it is in Ring In state, are iDivert, DND, Answer, NewCall, EndCall, and CallBack.