Troubleshooting Azure AD Connect Sync Jobs

Synchronization Service Manager Doesn't Display Sync Jobs

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Question

You have an Active Directory forest named contoso.com.

You install and configure Azure AD Connect to use password hash synchronization as the single sign-on (SSO) method. Staging mode is enabled.

You review the synchronization results and discover that the Synchronization Service Manager does not display any sync jobs.

You need to ensure that the synchronization completes successfully.

What should you do?

Answers

Explanations

Click on the arrows to vote for the correct answer

A. B. C. D.

A

In staging mode, the server is active for import and synchronization, but it does not run any exports. A server in staging mode is not running password sync or password writeback, even if you selected these features during installation. When you disable staging mode, the server starts exporting, enables password sync, and enables password writeback.

https://docs.microsoft.com/en-us/azure/active-directory/hybrid/how-to-connect-sync-staging-server https://docs.microsoft.com/en-us/azure/active-directory/hybrid/how-to-connect-sync-operations

The correct answer to this question is A. Run Azure AD Connect and disable staging mode.

Explanation: When staging mode is enabled in Azure AD Connect, it prevents any changes from being synchronized to Azure AD. This mode is typically used for testing or troubleshooting purposes. Therefore, in this scenario, since no sync jobs are displayed, it's likely that staging mode is still enabled. To ensure synchronization completes successfully, we need to disable staging mode.

To disable staging mode, we can follow these steps:

  1. Open Azure AD Connect.
  2. Click on the Configure button.
  3. Select Customize synchronization options.
  4. In the Connect to Azure AD screen, sign in using your Azure AD credentials.
  5. On the Optional Features screen, uncheck the box for Enable staging mode.
  6. Click Next and complete the remaining configuration steps.

Once staging mode is disabled, Azure AD Connect will synchronize the changes from the on-premises Active Directory to Azure AD using password hash synchronization as the SSO method.

Option B, running a full import, is not relevant to this scenario as the issue is not with importing data but with synchronizing changes to Azure AD.

Option C, setting the SSO method to Pass-through Authentication, would not resolve the issue as the question states that password hash synchronization is already configured as the SSO method.

Option D, running Start-AdSyncSyncCycle -PolicyType Initial from Azure PowerShell, would not resolve the issue as it would only start a sync cycle, but it does not address the root cause of the problem, which is staging mode being enabled.

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