In order to understand and answer a learner's question, an effective active listening technique would be to: (Select TWO).
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A. B. C. D. E.BC.
The two effective active listening techniques to understand and answer a learner's question are:
B. Repeat the question back to the learner: This technique is known as reflective listening, and it involves paraphrasing or restating the question back to the learner to ensure that you have understood it correctly. This technique not only confirms your understanding of the question but also shows the learner that you are actively engaged in the conversation and care about what they are saying. By repeating the question back to the learner, you also give them an opportunity to clarify any misunderstandings or miscommunications, which can help to prevent confusion.
C. Ask the learner if the question was answered: This technique shows that you value the learner's opinion and feedback and that you are committed to ensuring that their question has been fully addressed. It also provides an opportunity for the learner to ask follow-up questions or seek additional clarification if needed. Asking the learner if their question has been answered also helps to confirm that you have understood the question and provides closure to the conversation.
A. Referring the question to another learner or E. Quizzing the learner on the material are not effective active listening techniques to understand and answer a learner's question. Referring the question to another learner can be interpreted as avoiding the question or not taking responsibility for finding an answer. Quizzing the learner on the material is not an effective way to address a specific question, as it assumes that the learner has a comprehensive understanding of the topic and may not address the specific question at hand.
D. Answering the question immediately is not an effective active listening technique either. While it may show that you are knowledgeable about the topic, it does not confirm that you have fully understood the question or that the learner has a clear understanding of the answer. It may also come across as dismissive or rushed, which can undermine the learner's confidence in your abilities as an instructor.
In summary, the most effective active listening techniques to understand and answer a learner's question are to repeat the question back to the learner and ask the learner if the question was answered. These techniques demonstrate that you are actively engaged in the conversation, committed to understanding the learner's needs, and invested in helping the learner achieve their learning goals.