Troubleshooting Salesforce User Login Issues
Question
Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Choose all that apply.)
Answers
Explanations
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A. B. C. D.AC.
If a system administrator is trying to determine why a user cannot log in to Salesforce, there are several places they can go to investigate the issue:
A. The Login History related list on the user's record: The Login History related list displays information about the user's login attempts, including the date and time of each attempt, the status of the attempt, and any error messages associated with failed attempts. By reviewing the Login History related list, the system administrator can determine if the user has been attempting to log in and whether there have been any errors or issues preventing them from doing so.
B. The user's profile: The user's profile determines their access to various objects and features within Salesforce. If the user cannot log in, it's possible that their profile has been modified or their access has been restricted. By reviewing the user's profile, the system administrator can determine if the user has the necessary permissions to log in and access the necessary features.
C. Manage Users | Login History: This option is available to Salesforce administrators who have the "View Setup and Configuration" permission. By navigating to "Manage Users" and selecting "Login History," the administrator can view login activity for all users in the organization. This can be helpful if the administrator needs to investigate multiple users' login issues or if they suspect a larger issue with the organization's login process.
D. Call salesforce.com Support: If the system administrator has exhausted all other options and is still unable to determine the cause of the user's login issues, they can contact Salesforce support for assistance. Support can assist with troubleshooting the issue and identifying any underlying problems that may be preventing the user from logging in.
In summary, to determine why a user cannot log in to Salesforce, a system administrator can review the Login History related list on the user's record, check the user's profile for any access restrictions, view login activity for all users through Manage Users | Login History, and contact Salesforce support if necessary.
