Essentials for New Lightning Experience Administrators: Salesforce Exam ADX-201

Deleted Email Recovery in Salesforce: Case Deletion Impact

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Question

If you delete an email from a case and then delete the case, you will not be able to retrieve the deleted email from the Recycle Bin.

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Explanations

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A. B.

A.

The answer is A, true.

When you delete an email from a case, it goes to the recycle bin just like any other deleted record in Salesforce. However, if you then delete the case itself, the email will also be deleted permanently and cannot be retrieved from the recycle bin.

This is because Salesforce considers the email as a child record of the case, and when the parent record (case) is deleted, all child records associated with it are also deleted permanently.

Therefore, it is important to exercise caution when deleting cases or any other parent records in Salesforce, as it can have a cascading effect on all associated child records, including emails. It is recommended to back up important records and data before performing any major deletions.