A startup has onboarded its applications to Google Cloud.
As the organization is cost-conscious, the CIO has asked you to suggest a Google Cloud Customer Support offering that provides support for Billing and Payments in addition to the response time of 4 Hrs for P2 issues with high impact.
Which support plan would you suggest to your client?
Click on the arrows to vote for the correct answer
A. B. C. D.Correct Answer: B.
Option B is correct.
Please refer to the table below.
Options A, C, and D are incorrect.
Please refer to the table below.
Reference:
https://cloud.google.com/support/Based on the requirements of the startup, the most suitable Google Cloud Customer Support offering would be the Enhanced Support plan.
Here's why:
Basic Support: This plan provides access to online documentation, community forums, and billing support during business hours. However, it doesn't include any direct access to Google Cloud support team or any guaranteed response times.
Standard Support: This plan provides 24/7 access to Google Cloud support team via email and phone. However, it doesn't include any guaranteed response time for P2 issues or support for billing and payments.
Enhanced Support: This plan provides all the benefits of Standard Support, with the addition of a 15-minute response time for P1 issues (critical business impact) and a 4-hour response time for P2 issues (significant business impact). It also includes access to technical account managers who can help with architectural guidance and optimization. Additionally, Enhanced Support provides support for billing and payments, which is a requirement for the startup.
Premium Support: This plan provides all the benefits of Enhanced Support, with the addition of a dedicated technical account manager who can provide personalized support and proactive guidance. It also includes 1-hour response time for P1 issues and 15-minute response time for P2 issues. However, the premium support plan is typically more expensive than the Enhanced Support plan, and it may not be necessary for the needs of the startup.
Therefore, the most suitable support plan for the startup would be the Enhanced Support plan, which provides the required response time for P2 issues and support for billing and payments, along with access to technical account managers.