Salesforce Features for Return/Reduction of Activated Orders
Question
Cloud Kicks has enabled Orders to track and manage customer requests for products. The sales team has requested a process to return or reduce the quantity of activated Orders.
Which two Salesforce features should a consultant recommend to meet this requirement? (Choose two.)
Answers
Explanations
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To meet the requirement of allowing the sales team at Cloud Kicks to return or reduce the quantity of activated Orders, two Salesforce features can be recommended:
Enable Zero Quantity Orders: Enabling Zero Quantity Orders allows the creation of orders with a quantity of zero. This feature is useful when there is a need to track and manage customer requests for products that may involve returning or reducing the quantity of activated orders. By enabling Zero Quantity Orders, the sales team can create orders with a quantity of zero to indicate returns or reductions.
Enable Reduction Orders: Enabling Reduction Orders allows for the creation of orders specifically designed to reduce the quantity of activated orders. This feature is useful when there is a need to track and manage customer requests for reducing the quantity of products in an activated order. By enabling Reduction Orders, the sales team can create orders dedicated to reducing the quantity of existing orders, ensuring accurate tracking and management of customer requests.
In summary, by enabling Zero Quantity Orders and Reduction Orders, Cloud Kicks can provide the necessary functionality to the sales team to handle returns or reductions in the quantity of activated orders. Zero Quantity Orders allow for the creation of orders with a quantity of zero to indicate returns, while Reduction Orders allow for the creation of orders dedicated to reducing the quantity of existing orders.
