AWS Support Plans
Question
A company is planning to adopt AWS Cloud services to migrate their on-premises workloads.
For that, they require technical support from AWS to design the cloud infrastructure in a better way.
Which of the following features related to AWS Support Plans is correct? (Select THREE)
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D. E.Correct Answers: A, D, and E.
Option A is CORRECT.
AWS Support plans for Developer support only services like EC2
It does not support the underlying application services or its technologies.
Option B is incorrect because AWS provides access to Infrastructure Event Management for Business and Enterprise Support Plan.
Option C is incorrect.
Technical Account Manager (TAM) is provided only for the Enterprise Support plan to monitor the environment and assist with optimization and coordinate access to programs and AWS experts.
Option D is CORRECT.
Business Critical Systems downtime support is provided only for Enterprise Support plans.
The response time is < 15 minutes.
Option E is CORRECT.
Trusted Advisor checks are available for all support plans.
Basic & Developer plans have access to 7 Trusted Advisor checks while Business & Enterprise plans have access to all Trusted Advisor checks.
Diagram:
References:
https://youtu.be/A3522VCDy4A https://docs.aws.amazon.com/awssupport/latest/user/getting-started.html
Sure, I'd be happy to help you with this question!
AWS offers several support plans, each designed to meet different customer needs. These support plans provide technical assistance, resources, and tools to help customers optimize their workloads in the cloud.
Let's take a look at each statement and determine which ones are correct.
A. Developer Support plan does not support 3rd Party application services like Ruby on Rails.
This statement is true. The Developer Support plan is the most basic support plan, and it provides support for AWS services only. It does not cover third-party applications, including Ruby on Rails.
B. AWS provides access to Infrastructure Event Management for all the Support Plans.
This statement is false. Infrastructure Event Management is a feature of the Business and Enterprise Support plans only. It provides customers with alerts and notifications for AWS events that may affect their infrastructure.
C. Business Support Plan has Technical Account Manager (TAM) support to proactively monitor the environment.
This statement is true. The Business Support plan provides access to a Technical Account Manager (TAM), who is a dedicated AWS support engineer that provides personalized support and proactively monitors the customer's environment.
D. Enterprise Support plan should be used for Business Critical use cases with a response time of less than 15 minutes.
This statement is partially true. The Enterprise Support plan is designed for customers with business-critical workloads and provides a response time of less than 15 minutes for critical cases. However, it is not a requirement to use the Enterprise Support plan for business-critical workloads. Customers can choose any support plan that meets their needs.
E. Trusted Advisor checks are available for all plans.
This statement is true. Trusted Advisor is a tool that provides customers with automated recommendations for optimizing their AWS workloads. It is available for all AWS Support plans.
Therefore, the correct answers are:
- A. Developer Support plan does not support 3rd Party application services like Ruby on Rails.
- C. Business Support Plan has Technical Account Manager (TAM) support to proactively monitor the environment.
- E. Trusted Advisor checks are available for all plans.
