Resolve Media Optimization Issues in Microsoft Teams
Question
Microsoft Teams was deployed with the media optimizations enabled.
A user notices the call issues in Teams and also that the media is not optimized.
Which of the following steps should the user take to resolve the issue?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D. E.Correct Answer: C
Media optimizations for Microsoft Teams are available only for the Windows Desktop client on Windows 10 systems.
Media optimizations need Windows Desktop client version 1.2.1026.0 or later.
Option A is incorrect.
Media optimizations for Teams are not available for Windows Desktop Client for Mac.
Option B is incorrect.
Restarting the computer won't help in resolving the issue.
Option C is correct.
Using the latest Windows Desktop client on Windows 10 will resolve the issue regarding the call.
Option D is incorrect.
Connecting to Azure virtual desktop with the latest version of Edge Web browser won't resolve the issue.
Option E is incorrect.
Out of the given options, only using the latest Windows Desktop client on Windows 10 will help the user in resolving the call and media optimization issues.
To know more about how to use Microsoft Teams on Azure Virtual desktop, please visit the below-given link:
The issue mentioned in the question is related to the media optimizations not working in Microsoft Teams despite being enabled. To resolve the issue, the user should take the following step:
C. Use the latest Windows Desktop client on Windows 10
Explanation: Media optimizations in Microsoft Teams are supported on Windows 10 and Windows Server 2019. To utilize the media optimizations, users should use the latest version of the Windows Desktop client on Windows 10. Using the latest version of the Windows Desktop client ensures that the media optimizations are enabled and functioning correctly.
Option A, "Use the latest Windows Desktop Client for Mac" is incorrect because the media optimizations are not supported on Mac clients. Therefore, using the latest Windows Desktop client for Mac will not resolve the issue.
Option B, "Restart the computer" is not a recommended solution because it is a general troubleshooting step and may not specifically resolve the issue related to media optimizations in Microsoft Teams.
Option D, "Connect to Azure virtual desktop with the latest version of Edge Web browser" is incorrect because it is not related to the media optimizations in Microsoft Teams.
Therefore, the correct answer is C, "Use the latest Windows Desktop client on Windows 10."
