Azure Support Plans

D

You can submit support request tickets in the following plans: Premier, Professional Direct, Standard, Developer, and Basic.

In the Microsoft Azure ecosystem, there are various support plans available for customers to choose from. Each support plan offers different levels of benefits and access to Microsoft's support resources. Based on the options provided, let's go through each one and determine which Azure support plans allow you to open a new support request.

A. Premier and Professional Direct only: This option suggests that only the Premier and Professional Direct support plans allow you to open a new support request. However, this information is not accurate. The Premier and Professional Direct support plans are higher-tier support options that provide additional benefits and faster response times. They are typically purchased by large enterprise customers and offer more extensive coverage than lower-tier plans. Therefore, this option is incorrect.

B. Premier, Professional Direct, and Standard only: This option states that you can open a new support request in the Premier, Professional Direct, and Standard support plans. The Premier and Professional Direct support plans, as discussed earlier, are the higher-tier plans. The Standard support plan is a lower-tier option that is commonly used by many Azure customers. It provides essential support features but with slower response times compared to the higher-tier plans. Thus, this option is correct.

C. Premier, Professional Direct, Standard, and Developer only: According to this option, you can open a new support request in the Premier, Professional Direct, Standard, and Developer support plans. The Developer support plan is a lower-tier option primarily designed for individual developers or small teams working on non-production environments. It offers limited support features at a lower cost. Therefore, this option is correct.

D. Premier, Professional Direct, Standard, Developer, and Basic: This option suggests that you can open a new support request in all Azure support plans, including the Basic support plan. However, the Basic support plan is the most minimalistic option available and does not include the ability to open support requests. It provides access to online self-help resources and community forums but lacks direct contact with Microsoft support engineers. Therefore, this option is incorrect.

In summary, the correct answer is option C: Premier, Professional Direct, Standard, and Developer only. These four support plans allow you to open a new support request, covering a range of customer needs and budgets.

Azure provides several support plans for its customers, each with varying levels of features and support options. These support plans include Basic, Developer, Standard, Professional Direct, and Premier.

The answer to the question is D. Premier, Professional Direct, Standard, Developer, and Basic.

All of these support plans allow you to open a new support request. However, the level of support you receive will vary based on the plan you have selected.

Here is a breakdown of the different support plans and their features:

1. Basic Support: This plan is available to all Azure customers at no additional cost. Basic support provides access to Azure documentation and the Azure Knowledge Center. You can also submit support requests for billing and subscription management issues.

2. Developer Support: This plan is designed for developers who are building and testing applications on Azure. Developer support includes access to technical resources and a response time of up to 12 hours for non-critical issues.

3. Standard Support: This plan is intended for production workloads and provides faster response times for critical issues. Standard support includes access to technical support 24/7 and a response time of up to 2 hours for critical issues.

4. Professional Direct Support: This plan provides faster response times and access to a dedicated technical account manager. Professional Direct support includes a response time of up to 15 minutes for critical issues.

5. Premier Support: This is the highest level of support offered by Azure and includes all the features of Professional Direct support plus additional benefits such as customized support plans and on-site support.

In summary, Azure customers can open a new support request with any of the support plans - Basic, Developer, Standard, Professional Direct, and Premier. However, the level of support and response time will vary depending on the plan selected.