Business Process Reengineering (BPR) in Bank Teller Activities

A.

During business process reengineering (BPR) of a bank's teller activities, an IS auditor should evaluate the impact of changed business processes.

Explanation:

Business process reengineering (BPR) is a method used by organizations to redesign their business processes from scratch. It aims to improve efficiency, productivity, and quality by eliminating non-value-added steps in the process. During a BPR project, the IS auditor plays a vital role in ensuring that the new processes and systems meet the organization's goals and objectives.

In the case of a bank's teller activities, BPR may involve changes to the workflow, staffing, and automation of various tasks. The IS auditor should evaluate the impact of these changes on the bank's operations, including the following:

1. Risk assessment: The IS auditor should assess the risk associated with the changed business processes, including the impact on internal controls and regulatory compliance.

2. Security controls: The IS auditor should evaluate the impact of the changed business processes on the bank's security controls, such as access controls, data privacy, and data integrity.

3. Data quality: The IS auditor should assess the impact of the changed business processes on the quality of data used in the bank's operations.

4. System performance: The IS auditor should evaluate the impact of the changed business processes on the bank's information systems, including system performance and availability.

5. Business continuity: The IS auditor should assess the impact of the changed business processes on the bank's business continuity plans and disaster recovery plans.

In summary, during business process reengineering (BPR) of a bank's teller activities, the IS auditor should evaluate the impact of the changed business processes on the bank's operations, including risk assessment, security controls, data quality, system performance, and business continuity.