The Value of Effective IT Governance

A.

The best evidence of effective IT governance depends on the context and goals of the organization. However, among the options given, option D, i.e., Business value and customer satisfaction, is the best evidence of effective IT governance because it demonstrates how IT investments and initiatives are aligned with the business goals and needs.

Business value is the contribution of IT to the overall performance of the organization in terms of revenue growth, cost reduction, and operational efficiency. Customer satisfaction measures how well IT services and products meet the needs and expectations of the customers, both internal and external. The focus on business value and customer satisfaction ensures that IT investments and initiatives are directed towards creating value and achieving business outcomes.

Comprehensive IT policies and procedures, as mentioned in option A, are important for ensuring compliance and reducing risks, but they do not necessarily indicate the effectiveness of IT governance. Similarly, IT risk identification and mitigation, as mentioned in option B, is an essential part of IT governance, but it does not provide evidence of the overall effectiveness of IT governance.

Cost savings and human resource optimization, as mentioned in option C, are important outcomes of IT governance, but they are not sufficient to demonstrate the effectiveness of IT governance. IT governance should focus on creating value for the business, not just reducing costs.

In summary, business value and customer satisfaction are the best evidence of effective IT governance because they demonstrate how IT investments and initiatives contribute to the overall performance of the organization and meet the needs and expectations of customers.