You have an on-premises Active Directory forest and an Azure Active Directory (Azure AD) tenant. All Azure AD users are assigned a Premium P1 license.
You deploy Azure AD Connect.
Which two features are available in this environment that can reduce operational overhead for your company's help desk? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Click on the arrows to vote for the correct answer
A. B. C. D. E.CE
The deployment of Azure AD Connect in an environment with an on-premises Active Directory forest and an Azure Active Directory (Azure AD) tenant provides a way to synchronize on-premises identities to Azure AD. This allows users to use their on-premises credentials to access resources in the cloud.
Here are the two features that can reduce operational overhead for your company's help desk:
C. Self-service password reset: This feature allows users to reset their passwords without having to contact the help desk, reducing the number of password reset requests handled by the help desk. Users can reset their passwords using various methods such as answering security questions, using a verification code sent to their email or phone, or using the Microsoft Authenticator app. This feature is available with Azure AD Premium P1 licenses.
E. Password writeback: This feature allows password changes made in the cloud to be written back to the on-premises Active Directory, ensuring that the on-premises and cloud passwords are synchronized. This can reduce the number of password-related help desk calls, as users can reset their passwords in the cloud and have them synchronized to their on-premises accounts. Password writeback is available with Azure AD Premium P1 or P2 licenses.
Here are the explanations for the other options:
A. Azure AD Privileged Identity Management policies: This feature allows administrators to manage privileged access to resources in Azure AD. It can help reduce the risk of security breaches, but it is not directly related to reducing operational overhead for the help desk.
B. Access reviews: This feature allows administrators to review and manage access to resources in Azure AD. It can help ensure that users have the appropriate access to resources, but it is not directly related to reducing operational overhead for the help desk.
D. Microsoft Cloud App Security Conditional Access App Control: This feature allows administrators to control access to cloud apps based on conditions such as location, device, or user risk level. It can help improve security, but it is not directly related to reducing operational overhead for the help desk.