Troubleshooting Notebook Not Loading Windows 10 Operating System

BIOS Configuration Check for PXE Server Connection Issue

Question

A network administrator is troubleshooting a notebook that is not loading the local Windows 10 operating system.

All the computers inside the company are installed using UEFI mode selected.

The message on the screen shows a failed attempt to connect to a PXE server.

When requested, the end user reported trying to improve the computer's speed by changing some BIOS configurations randomly.

Which of the following should the network administrator check FIRST inside BIOS?

Answers

Explanations

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A. B. C. D.

D.

The first step that the network administrator should take is to check whether the computer's boot order is set to boot from the hard drive or not. The PXE (Preboot eXecution Environment) message suggests that the computer is attempting to boot from a network server instead of the local hard drive.

To fix this, the administrator should enter the BIOS setup and navigate to the boot order configuration. The boot order should be set to prioritize the local hard drive. If the hard drive is not listed, it may be a sign of a hardware failure, and the administrator should proceed with further troubleshooting steps.

As for the given answer choices, "B. Secure Boot should be enabled" may also be relevant, as Secure Boot is a UEFI feature that helps prevent unauthorized operating systems from loading during the boot process. However, it is not directly related to the PXE issue and should not be the first thing checked.

"C. Wake-on-LAN should be unchecked" and "D. The PXE server address should be set" are not relevant in this scenario, as Wake-on-LAN is a feature that allows a computer to be powered on remotely, and setting the PXE server address is only necessary if the administrator intends to use PXE boot for network-based operating system installations.

"A. C-states should be configured to 2" is also not relevant in this scenario, as C-states are power-saving states that can improve energy efficiency but have no direct impact on the boot process.