CompTIA Cloud+ Exam: Troubleshooting Web Server Access

First Steps for Accessing a Web Server with Updated Security Measures

Question

A systems administrator disabled TLS 1.0 and 1.1, as well as RC4, 3DES, and AES-128 ciphers for TLS 1.2, on a web server.

A client now reports being unable to access the web server, but the administrator verifies that the server is online, the web service is running, and other users can reach the server as well.

Which of the following should the administrator recommend the user to do FIRST?

Answers

Explanations

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A. B. C. D.

D.

The issue reported by the client is likely due to the fact that the client's web browser or operating system does not support the updated security protocols and ciphers that the administrator has enabled on the web server. In order to access the web server, the client needs to make some changes to their system or software to support the updated security protocols and ciphers.

Out of the given options, the FIRST step that the administrator should recommend the user to do is to update their web browser to the latest version (Option D). This is because the latest version of the web browser is likely to support the newer security protocols and ciphers that are enabled on the web server.

It is important to note that disabling antivirus/anti-malware software (Option A) or turning off the software firewall (Option B) can expose the client's system to security risks and should not be recommended unless absolutely necessary. Similarly, establishing a VPN tunnel between the client's computer and the web server (Option C) can add additional security, but it is not the first step that should be taken to address this issue.

In summary, the recommended FIRST step for the client to access the web server is to update their web browser to the latest version, which is likely to support the newer security protocols and ciphers that are enabled on the web server.