Universal Container's Sales Ops admin wants to create a report that pulls all open customer support cases grouped by severity.What is the best report that can help her to meet this requirement?
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A. B. C. D.Correct Answer: B
Summary reports are like tabular reports, but you can group the row of data, view subtotals, and create charts in summary reports.
It gives users more option to organize their data.
Option A is incorrect because in the tabular report you cannot group the data.
Option C is incorrect because you can't create Summary and Tabular reports grouped together.
Option D is incorrect because the Matrix report gives you the ability to group records by column and row and they are considered time-consuming.
Reference:
The best report type to meet the requirement of Universal Container's Sales Ops admin is the Summary report.
A Summary report allows data to be summarized and grouped based on specific criteria. In this case, the admin wants to group customer support cases by severity. A Summary report can group cases by severity and display the count of open cases in each group.
Tabular reports are useful when the admin wants to see a simple list of data without any grouping or subtotals. Matrix reports are useful when the admin wants to compare data across both vertical and horizontal dimensions. However, neither of these report types allows for easy grouping of data by severity.
Summary and Tabular reports can be used when the admin wants to see both summary data and detailed data. However, since the admin specifically wants to group the cases by severity, a Summary report is the best choice.
Therefore, the correct answer is C. Summary and Tabular.