What process domain MOST requires skills such as Availability Management and Problem Management?
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A. B. C. D.B.
The process domains mentioned in the question are part of the COBIT 5 framework, which is a widely recognized framework for the governance and management of enterprise IT.
The process domain that most requires skills such as Availability Management and Problem Management is the Deliver, Service and Support (DSS) domain.
The DSS domain is responsible for delivering and supporting IT services in accordance with the organization's requirements and objectives. It includes processes such as Service Level Management, Incident Management, Problem Management, and Access Management.
Availability Management is a process that ensures that IT services are available to meet the organization's needs and objectives. It involves monitoring, measuring, analyzing, and reporting on service availability, as well as implementing measures to improve availability where necessary. The skills required for Availability Management include technical knowledge of IT infrastructure, as well as an understanding of business needs and objectives.
Problem Management is a process that aims to identify and eliminate the root cause of incidents and prevent them from recurring. It involves analyzing incident data, identifying trends and patterns, and working to resolve underlying issues. The skills required for Problem Management include analytical skills, as well as technical knowledge of IT infrastructure and systems.
Both Availability Management and Problem Management are critical processes within the DSS domain, as they are essential for ensuring the availability and reliability of IT services. Therefore, the skills required for these processes are important for IT professionals working within the DSS domain.
In summary, the correct answer is B. Deliver, Service and Support (DSS) domain.