A user is unable to access websites and has reported connectivity issues with pop-ups on the screen.
A technician removes malware, and then is able to ping the router and access the websites.
Which of the following NEXT steps should the technician perform in troubleshooting this issue? (Choose two.)
Click on the arrows to vote for the correct answer
A. B. C. D. E. F.AF.
The first step the technician has taken is to remove malware from the user's device, and as a result, they were able to ping the router and access websites. However, to ensure the issue is fully resolved, the technician should perform the following two steps:
A. Document findings, actions, and outcomes: The technician should document the findings, actions taken to resolve the issue, and the outcomes of those actions. This documentation will help in future troubleshooting and can serve as a reference for similar issues.
B. Reboot the device to verify the fix: After removing the malware, it's important to verify that the issue has been fully resolved. Rebooting the device can help ensure that any residual effects of the malware have been cleared, and the device is functioning correctly.
The other answer options may also be relevant in certain situations, but they are not the next logical steps to take in this specific scenario:
C. Reconnect the device to the network: Since the technician was able to ping the router and access websites, there is no need to reconnect the device to the network.
D. Verify the settings in IPConfig: This step may be necessary if the user is still experiencing issues after removing the malware and rebooting the device, but it is not the next logical step.
E. Research the problem based on symptoms: The technician has already identified the issue as being malware-related, so additional research is not necessary.
F. Run a virus scan: The technician has already removed the malware, so running a virus scan is unnecessary at this point.