Recovering From a Broken Screen on a New Company Laptop
Question
A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor.
Which of the following is the BEST way to proceed?
Answers
Explanations
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A. B. C. D.A.
The BEST way to proceed for the technician in this scenario is to document and label the cable and screw locations (option A).
Replacing a laptop screen can be a delicate task, and it's essential to handle the process carefully to avoid damaging the device. Without repair information from the vendor, it's still possible to replace the broken screen, but the technician needs to be cautious.
By documenting and labeling the cable and screw locations, the technician can keep track of which cables connect where and which screws secure the screen. This information will help them avoid disconnecting or damaging other components accidentally.
Replacing the screen with a non-OEM (option B) is not recommended as it can cause compatibility issues and may void the device's warranty.
Updating the firmware on the device before repairing it (option C) is unnecessary and could potentially cause more problems. Firmware updates are typically intended to fix specific issues, and they're not related to replacing a broken screen.
Waiting for the vendor to provide more information (option D) is not ideal since it can cause significant downtime for the company. The technician can proceed with caution by documenting the cable and screw locations, and if they encounter any problems during the repair, they can contact the vendor for assistance.
