A company uses Dynamics 365 Business Central.
The company identifies the following issues: -> Users report they cannot perform planning and dispatching of service orders or track bills of material in the system.
-> The finance department says that licensing costs are higher than budgeted.
You need to recommend a solution to address the issues.
What should you recommend?
Click on the arrows to vote for the correct answer
A. B. C. D. E.B.
The issues identified in the scenario are that users cannot perform planning and dispatching of service orders or track bills of material in the system, and that the licensing costs are higher than budgeted. Based on these issues, the recommendation should address both problems.
Option A suggests using the Lifecycle Services business process modeler to create service order management and manufacturing tasks in the BPM Library. While this may help address the first issue, it does not address the licensing cost issue.
Option B recommends performing a fit-gap analysis to identify the gaps between the current system and the desired service order management and manufacturing business processes. The recommendation further suggests implementing these processes and making changes to the licensing as needed. This option seems to address both issues identified in the scenario and is likely the best solution.
Option C suggests configuring all users as Business Central Premium users. This solution does not address the issues identified in the scenario and is not necessary unless there is a specific reason to upgrade all users to premium.
Option D recommends documenting the service order management and manufacturing processes in a flow chart. While this may be helpful for future reference, it does not address the issues identified in the scenario.
Option E suggests configuring all users as Business Central Essentials users. This solution does not address the issues identified in the scenario and is not necessary unless there is a specific reason to downgrade all users to essentials.
Therefore, the recommended solution is Option B, which involves performing a fit-gap analysis, implementing the necessary business processes, and making changes to the licensing as needed.