Capture Company Cases through Web Form | Salesforce Admin
Question
How can Universal Container's Salesforce Admin capture the company cases through a web form so that a case is created whenever someone submits information on any of their webpages?
Answers
Explanations
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A. B. C. D.Correct Answer: A
Generating web to case HTML code and inserting it on the company website will allow the company to capture cases in a web form.
So, whenever someone submits any request through the website form, a case will be created.
Option B is incorrect because there is no option to enable the web form on the support settings.
Option C is incorrect because case escalation rules determine when a case should be escalated.
Option D is incorrect because case triggers define the apex triggers for cases.
Reference:
The correct answer to the question is A. Generate Web to Case HTML code and insert it on the company website.
To capture customer cases through a web form, Universal Container's Salesforce Admin can use the Web-to-Case feature. Web-to-Case allows customers to submit a case directly from the company's website.
Here's how to set up Web-to-Case:
Enable Web-to-Case: The Salesforce Admin should enable Web-to-Case in Salesforce by going to Setup > Feature Settings > Service and Support > Web-to-Case.
Create a Web-to-Case form: The Salesforce Admin can create a Web-to-Case form by clicking on the "Create Web-to-Case Form" button. The Admin can then customize the form fields and labels as needed.
Generate HTML code: Once the form is created, Salesforce will generate HTML code that the Admin can copy and paste into the company's website.
Add the form to the website: The Admin can add the Web-to-Case form to any webpage on the company's website by inserting the HTML code generated by Salesforce.
Once the form is live on the website, customers can submit a case by filling out the form. When a customer submits a case through the Web-to-Case form, Salesforce automatically creates a new case record and assigns it to the appropriate support team.
Option B, "Enable the webform on the support settings," is incorrect because there is no such option in Salesforce. Option C, "Create Case Escalation Rule," is incorrect because Case Escalation Rules are used to escalate cases that are already in the system, not to capture new cases. Option D, "Develop a Case Trigger," is incorrect because Case Triggers are used to automate actions in response to changes to case records, not to capture new cases.
