Case Assignment Rules Based on Elapsed Time

A.

The answer to this question is B. False.

Case Assignment Rules are not based on elapsed time. Instead, they are based on specific criteria that you set up to determine how cases are assigned to users or queues.

For example, you might create a Case Assignment Rule that assigns all cases with a certain product type to a particular support team. Or you might create a rule that assigns high-priority cases to a specific user.

Once you have set up your criteria, the Case Assignment Rule will automatically evaluate new cases as they come in and assign them to the appropriate user or queue based on the criteria you've defined.

It's worth noting that there are other Salesforce features that do rely on elapsed time, such as Escalation Rules, which automatically escalate cases based on predefined time intervals. However, Case Assignment Rules do not work in this way.