Case Escalation Rules and Related Comments

B.

The answer is "B. False."

Case escalation rules in Salesforce are designed to automatically escalate cases based on certain criteria, such as the amount of time that has passed since the case was created or last modified. When a case meets the criteria specified in the escalation rule, it is automatically escalated to the next level of support.

When a user adds a related comment to a case, this action does not reset the last modification time of the case. Therefore, case escalation rules triggered on the last modification of the case will not be reset each time a user adds a related comment to the case.

It is important to note, however, that there are other factors that can cause case escalation rules to reset. For example, if a user updates the case status, the escalation rules may be reset. Additionally, if a case is reopened after it has been closed, the escalation rules may also be reset.

In summary, adding a related comment to a case will not reset case escalation rules triggered on the last modification of the case, but other actions may cause the escalation rules to be reset.