Cisco Unity Connection User Account Name Change - Best Practices

Executing a Name Change Request for Imported Cisco Unity Connection User Accounts

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Question

A Cisco Unity Connection administrator receives a name change request from a voice-mail user, whose Cisco Unity Connection user account was imported from Cisco Unified Communications Manager.

What should the administrator do to execute this change?

Answers

Explanations

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A. B. C. D. E.

B.

As we can see user are getting synch from call manager so we first have to change the details of user on call manager so that user will synch the changes from call manager.

The correct answer for this question is A: Change the user data in the Cisco Unity Connection administration page, then use the Synch User page in Cisco Unity Connection administration to push the change to Cisco Unified Communications Manager.

Explanation:

In this scenario, the Cisco Unity Connection administrator receives a name change request from a voice-mail user whose Cisco Unity Connection user account was imported from Cisco Unified Communications Manager (CUCM). This means that the user account details are being managed in CUCM, and any changes made to the user's details need to be synchronized between CUCM and Cisco Unity Connection.

To execute this change, the administrator should first change the user data in the Cisco Unity Connection administration page. This change will update the user account details in Cisco Unity Connection. However, this change will not automatically be reflected in CUCM.

Therefore, the next step is to use the Synch User page in Cisco Unity Connection administration to push the change to CUCM. This will synchronize the user account details between the two systems.

Option B is incorrect because changing the user data in CUCM and then using the Synch User page in Cisco Unity Connection administration to pull the changes from CUCM will not synchronize the user account details between the two systems. The Synch User page is used to push changes from Cisco Unity Connection to CUCM.

Option C is incorrect because changing the user data in CUCM and then using the Synch User page in CUCM administration to push the change to Cisco Unity Connection is not the recommended method. The correct method is to make changes in Cisco Unity Connection and then push the changes to CUCM.

Option D is incorrect because changing the user profile from Imported to Local on Cisco Unity Connection Administration and then editing the data locally on Cisco Unity Connection will not synchronize the changes with CUCM.

Option E is also incorrect because changing the user data separately in Cisco Unity Connection and CUCM will not synchronize the changes between the two systems. The changes need to be made in Cisco Unity Connection first, and then pushed to CUCM using the Synch User page.