Key Considerations for Long-Term IT Service Delivery

D.

When planning for long-term IT service delivery to meet the growing demands of a newly established business unit, there are several considerations that must be taken into account. However, the MOST important consideration among the given options is to ensure that the IT organization is able to sustain business requirements.

Explanation:

Option A: The IT organization is able to sustain business requirements.

This option is the most important consideration because the goal of changing the current IT organization model to service-oriented is to meet the growing demands of the newly established business unit. Therefore, it is essential to ensure that the IT organization can sustain business requirements in the long term.

If the IT organization cannot sustain business requirements, the IT services provided may not be able to meet the needs of the business unit, which may result in decreased productivity, delays, and increased costs.

Option B: IT is able to provide a comprehensive service catalog to the business.

While a comprehensive service catalog is important for IT service delivery, it is not the MOST important consideration when planning for long-term IT service delivery. Providing a service catalog is a part of IT service management, and it helps the business to understand the services that IT provides. However, it is not the most critical factor to ensure that the IT organization can sustain business requirements.

Option C: The IT service delivery model is approved by the business.

While it is important that the IT service delivery model is approved by the business, it is not the MOST important consideration when planning for long-term IT service delivery. The IT service delivery model is a framework that provides guidance on how to deliver IT services. Approval from the business is important, but it does not ensure that the IT organization can sustain business requirements.

Option D: An IT risk management process is in place.

An IT risk management process is important for managing risks associated with IT service delivery. However, it is not the MOST important consideration when planning for long-term IT service delivery. While managing risks is critical, it does not ensure that the IT organization can sustain business requirements.

In conclusion, the most important consideration when planning for long-term IT service delivery is to ensure that the IT organization can sustain business requirements. This involves assessing the current IT capabilities and identifying areas that need improvement to meet the growing demands of the newly established business unit. Once the IT organization can sustain business requirements, providing a comprehensive service catalog, obtaining approval of the IT service delivery model, and implementing an IT risk management process can help to optimize IT service delivery in the long term.