Microsoft Power Platform Functional Consultant Exam: Understanding Engagement Rate in Chatbot Analytics

Engagement Rate

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Question

You created a chatbot.

After some time, you review the Analytics dashboard.

One of the indicators on the board is the Engagement rate.

What does an engagement represent?

Answers

A. The total number of sessions

B. The number of sessions that started with a trigger phrase and ended without a resolution

C. The number of sessions that started with a trigger phrase and ended with "Yes" or without an answer to the End of Conversation customer satisfaction survey.

D. The number of sessions that started with a trigger phrase

E. The average satisfaction rate for the finished customer surveys

F. The number of sessions that started with a trigger phrase and transferred to the human person.

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Explanations

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A. B. C. D. E. F.

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