Make Inquiries about Manufacturing Machinery with the Chatbot

Correct Answer: B

Power Virtual Agents service provides a set of pre-built entities that reflects the most common information like age, color, places, money, language, etc.

These entities also include standard business terminology.

However, some business organizations need to create the "vocabulary" of their specialized language.

It helps bots to understand the customers' questions or requests about specific business domains.

For such cases, the Power Virtual Agents service provides functionality to create your business-specific entities and teach a chatbot to recognize these entities in conversation, answer questions, and take appropriate actions.

If you need to create a custom entity, you can select the “Entities” in the main menu and push the “+ New custom entity” button on the top bar.

Portal opens a new screen.

You need to provide the entity name and the list of items with their synonyms.

When you create a conversation path for your bot, you can provide possible questions and link custom entities to the bot's answer.

All other options are incorrect.

For more information about Power Virtual Agents custom entities, please visit the below URLs:

To provide an efficient service to customers using the chatbot, you should add custom entities to the bot.

Custom entities are used to define specialized types of data that are unique to a specific business scenario or industry. In this case, the custom entities would define the types of manufacturing machinery that the online shop sells. By creating custom entities for each type of machinery, you can ensure that the bot understands the customer's inquiry and can provide accurate responses.

To enable customers to select a machine type from the option list, you would need to create a custom entity that includes the different machine types as options. This entity can then be used as a prompt for the customer when they are making an inquiry.

In addition to custom entities, you may also need to use conditions to determine the appropriate response based on the customer's inquiry. For example, if a customer inquires about a specific machine type, the bot would need to know which type of machine the customer is referring to before providing a response.

New trigger phrases may also be necessary if the existing phrases used by the bot are not capturing all of the customer inquiries. By adding new trigger phrases, you can improve the bot's ability to understand and respond to customer inquiries.

Finally, you may also need to add questions to the bot to clarify the customer's inquiry or to provide additional information. Questions can be used to gather information from the customer that may not be immediately clear from their initial inquiry, and they can also be used to provide additional details about the products or services offered by the online shop.

Power Automate flow may not be necessary in this scenario as it is a tool for automating workflows and may not directly relate to the chatbot's functionality. However, it may be useful for integrating the chatbot with other systems or applications used by the online shop.