Your client, a newly set up startup company, wants to opt for the cheapest customer care support plan that provides phone support for billing issues. Which support plan would you suggest to your client ensuring that the proposed plan is the most cost-efficient?
Click on the arrows to vote for the correct answer
A. B. C. D.Correct Answer: A.
Option A is correct.
Basic support from Google Cloud provides phone support for billing issues only along with case and chat support.
Basic support is included with Google Cloud subscription, and there are no additional charges.
Hence, this is the correct choice.
Option B is incorrect.
Although Standard support provides phone support for billing issues, it's an incorrect choice since it is a paid plan.
The scenario wants us to identify the most cost-efficient support plan.
Option C is incorrect.
Although Enhanced support provides phone support for billing issues, it's an incorrect choice since it is a paid plan.
The scenario wants us to identify the most cost-efficient support plan.
Option D is incorrect.
Although Premium support provides phone support for billing issues, it's an incorrect choice since it is a paid plan.
The scenario wants us to identify the most cost-efficient support plan.
https://cloud.google.com/supportBased on the requirement of the client, the support plan that should be suggested is the one that provides phone support for billing issues and is also the most cost-efficient. Therefore, the best option to suggest would be the Basic Support plan.
Basic Support is the cheapest support plan offered by most service providers and includes only basic support features like email and chat support. It may also include limited phone support for critical issues like billing problems. Since the client's requirement is limited to phone support for billing issues, Basic Support is a suitable option.
Standard, Enhanced, and Premium Support plans offer additional features like faster response times, more extensive phone support, dedicated support managers, and technical account managers. However, these plans are more expensive and may not be necessary for a newly set up startup company that is looking for cost-efficient options.
Therefore, based on the client's requirements for the cheapest plan that provides phone support for billing issues, Basic Support is the most cost-efficient option.