Assessing IT Process Consistency against Industry Benchmarks

C.

To assess the consistency of IT processes against industry benchmarks, a CIO may use various methods. However, the BEST way to determine where to focus improvement initiatives is by utilizing a capability maturity model.

A capability maturity model is a structured framework used to evaluate and improve an organization's processes. It provides a detailed roadmap for organizations to assess their current processes and identify areas where improvement is necessary. A capability maturity model typically consists of several levels of maturity, with each level representing an improvement in the organization's processes.

By using a capability maturity model, a CIO can evaluate the organization's IT processes against industry benchmarks and identify areas where the organization needs to improve. The CIO can then focus improvement initiatives on those areas to ensure that the organization's IT processes are consistent with industry best practices.

The other answer options - reviewing key performance measures, reviewing IT process audit results, and evaluating the current balanced scorecard - are also important methods to assess IT processes. However, they are not as comprehensive as utilizing a capability maturity model.

Reviewing key performance measures can help identify areas where IT processes are not performing as expected. However, it does not provide a structured framework for evaluating and improving processes.

Reviewing IT process audit results can help identify specific areas where the organization's IT processes are not meeting industry standards. However, it does not provide a comprehensive view of the organization's IT processes.

Evaluating the current balanced scorecard can provide a high-level view of the organization's performance across different areas. However, it does not provide a detailed view of the organization's IT processes or how they compare to industry benchmarks.