The Most Effective Means of Monitoring IT Performance

C.

Of the options given, the most effective means of helping management and the IT strategy committee to monitor IT performance is C. Measurement of service levels against metrics.

Measurement of service levels against metrics is a process in which IT performance is evaluated and compared to pre-defined metrics, which are based on the goals and objectives of the organization. These metrics may include, for example, system availability, response times, and number of incidents or problems. By measuring IT performance against these metrics, management and the IT strategy committee can determine whether IT is meeting its objectives and identify areas for improvement.

End-user satisfaction surveys, while useful for assessing user perceptions of IT performance, do not necessarily provide an accurate or comprehensive picture of IT performance. User satisfaction can be influenced by factors outside of IT's control, such as business processes or management decisions.

Gap analysis is a process in which the current state of IT is compared to a desired or ideal state, and the gaps between the two are identified. While useful for identifying areas for improvement, gap analysis does not necessarily provide ongoing monitoring of IT performance.

Infrastructure monitoring reports may provide detailed information about the performance and availability of IT infrastructure components, but they do not necessarily provide an overall view of IT performance or its alignment with organizational objectives.

In summary, the most effective means of helping management and the IT strategy committee to monitor IT performance is to measure service levels against metrics. This approach provides a comprehensive and objective view of IT performance, and enables management to identify areas for improvement and ensure that IT is aligned with organizational goals and objectives.