The number of calls waiting in a Cisco Unified Communications Manager native call queue has reached its maximum limit.
Which statement about what happens to additional incoming calls is true?
Click on the arrows to vote for the correct answer
A. B. C. D. E.E.
There are three main scenarios where alternate numbers are used: -> When queue is full -> When maximum wait time is met -> When no hunt members are logged in or registered When queue is full - Call Queuing allows up to 100 callers to be queued per hunt pilot (the maximum number of callers allowed in queue on a hunt pilot page)
Once this limit for new callers been reached on a particular hunt pilot, subsequent calls can be routed to an alternate number.
This alternate number can be configured through the
Hunt Pilot configuration page (through the "Destination When Queue is Full" settings) When maximum wait time is met - Each caller can be queued for up to 3600 seconds per hunt pilot (the maximum wait time in queue)
Once this limit is reached, that caller is routed to an alternate number.
This alternate number can be configured through the Hunt Pilot configuration page (through the "Maximum wait time in queue" settings)
When no hunt members are logged in or registered In a scenario where none of the members of the hunt pilot are available or registered at the time of the call, hunt pilot configuration provides an alternate number field (through the "When no hunt members are logged in or registered" settings) where calls can be routed.
For Call Queuing, a hunt pilot member is considered available if that member has both deactivated do not disturb (DND) and logged into the hunt group.
In all other cases, the line member is considered unavailable or logged off.
References: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_0_1/ccmfeat/CUCM_BK_CEF0C471_00_cucm-features-services-guide-90/ CUCM_BK_CEF0C471_00_cucm-features-and-services-guide_chapter_0111.html.
When a Cisco Unified Communications Manager (CUCM) native call queue reaches its maximum limit, it means that the maximum number of calls that can be held in the queue has been reached. Any additional incoming calls that are made will not be queued and will have to be handled in some other way.
The behavior of the additional incoming calls is determined by the Forward Hunt Busy or Forward Hunt No Answer settings configured on the Hunt Pilot or Line Group members, depending on the configuration.
Answer A is incorrect because the Forward Hunt Busy settings on the Hunt Pilot configuration page determine what happens when a call is forwarded to the hunt pilot and all members of the line group are busy. It does not apply to calls that cannot be queued because the queue is already full.
Answer B is incorrect because the Forward Hunt No Answer settings on the Hunt Pilot configuration page determine what happens when a call is forwarded to the hunt pilot and none of the line group members answers the call within a certain number of rings. It does not apply to calls that cannot be queued because the queue is already full.
Answer C is partially correct. If the Forward Hunt Busy settings are configured on the Line Group members, then calls that cannot be queued because the queue is already full will be handled according to these settings. This means that the call will be forwarded to the next available member of the line group if the current member is busy. However, if the Forward Hunt Busy settings are not configured on the Line Group members, then this option will not apply.
Answer D is incorrect because the Hunt Options settings on the Line Group Configuration page apply only to calls that are forwarded to the line group. It does not apply to calls that cannot be queued because the queue is already full.
Answer E is correct. The When Queue Is Full settings on the Hunt Pilot Configuration page determine what happens to calls when the queue is already full. The options available are to play a message to the caller, disconnect the call, or forward the call to a destination specified on the Hunt Pilot Configuration page.
In summary, the correct answer is E. When a CUCM native call queue reaches its maximum limit, additional incoming calls will be handled according to the When Queue Is Full settings on the Hunt Pilot Configuration page.