Overwriting Greetings in Call Handler Configuration

B.

Alternate - Can be used for a variety of special situations, such as vacations or a leave.

An alternate greeting overrides all other greetings.

In Cisco Unity Connection, Call Handler is a feature that allows callers to reach a specific extension or department. A Call Handler provides an automated attendant or interactive voice response (IVR) functionality that can route calls based on user input or other criteria.

When a caller reaches a Call Handler, they may hear different greetings depending on the configuration of the handler. These greetings include the standard, busy, internal, alternate, and holiday greetings.

In addition to these greetings, there is a concept of priority greeting in Cisco Unity Connection. Priority greeting is a special type of greeting that overwrites all other greetings in a Call Handler. It is played before any other greeting, regardless of whether the standard, busy, internal, alternate, or holiday greeting is configured.

Priority greeting is useful in situations where you need to convey urgent information to callers, such as during a network outage or emergency situation. By configuring a priority greeting, you can ensure that callers receive the critical information they need before being routed to other options or voicemail.

To configure a priority greeting in Cisco Unity Connection, follow these steps:

1. Log in to Cisco Unity Connection Administration.
2. Navigate to Call Management > Call Handlers.
3. Select the Call Handler for which you want to configure a priority greeting.
4. Click the Greetings tab.
5. Click the Priority Greeting link.
6. Select the recording method for the priority greeting (record by phone or upload a file).
7. Record or upload the priority greeting message.
8. Save the changes.

In summary, the correct answer to the question is D. Priority greeting in Cisco Unity Connection overwrites all other greetings.