Cisco Unity Connection Logs for Message Waiting Indicators
Question
Which two Cisco Unity Connection logs are used to troubleshoot issues with Message Waiting Indicators? (Choose two.)
Answers
Explanations
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A. B. C. D. E.DE.
The Message Waiting Indicator (MWI) is a feature in Cisco Unity Connection that allows users to receive notifications when they have new voicemail messages waiting in their mailbox. When issues arise with MWI, there are several logs that can be useful for troubleshooting, but two logs in particular are commonly used. These two logs are:
B. Connection Mailbox Sync: This log provides information about the synchronization process between Cisco Unity Connection and the email system, which is responsible for updating the MWI status on users' phones. When a new voicemail message is received, the Connection Mailbox Sync log will show whether the MWI notification was successfully sent to the phone system. If there are issues with MWI, errors in this log can indicate where the problem lies.
C. Connection Notifier: This log provides information about the MWI notification process, specifically the Connection Notifier service. This service is responsible for sending MWI notifications to phone systems, and errors in this log can indicate issues with this process. For example, if the Connection Notifier log shows that a notification was sent but not received by the phone system, this can indicate a problem with the phone system itself.
The other logs listed in the answer choices are also useful for troubleshooting different aspects of Cisco Unity Connection, but they are not specifically related to MWI issues. Here is a brief description of each log:
A. Connection IMAP Server: This log provides information about the IMAP server process, which is responsible for syncing emails between Cisco Unity Connection and the email system.
D. Connection Message Transfer Agent: This log provides information about the message transfer process, which is responsible for delivering voicemail messages to users' mailboxes.
E. Connection Conversation Manager: This log provides information about the call processing process, which is responsible for managing calls in Cisco Unity Connection.
