Impact on Active Message Waiting Indicators
Question
An administrator is in the process of moving Cisco Unity Connection mailboxes between mailbox stores.
The administrator notices that some mailboxes have active Message Waiting indicators.
What happens to these mailboxes when they are moved?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D.A.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/12x/administration/guide/b_12xcucsag/b_12xcucsag_chapter_01000.htmlWhen a Cisco Unity Connection mailbox is moved between mailbox stores, the status of any active Message Waiting Indicators (MWIs) will be retained. Therefore, option A is correct: "The MWI status is retained after a mailbox is moved from one store to another."
Message Waiting Indicators (MWIs) are used to notify users of new voicemail messages. When a new message arrives, Unity Connection activates the MWI on the user's phone or other device to indicate that there is a new message waiting. MWIs can be activated in different ways depending on the type of phone system in use. For example, some phones may use a flashing light or an icon on the display screen to indicate the presence of new messages.
When a mailbox is moved between mailbox stores, the MWI status is typically retained. This means that if the mailbox had an active MWI before the move, it will still have an active MWI after the move. The MWI status is tied to the user's extension number, not to the mailbox store, so as long as the extension number remains the same, the MWI status should be retained.
However, there are some scenarios where the MWI status may not be retained. For example, if the source and target mailbox stores are not both disabled during the move process, the MWI status may be lost. This is because Unity Connection may try to activate the MWI on the new mailbox store before the move is complete, which could cause the MWI status to be lost. Therefore, option C is incorrect.
Option B ("The move will fail if MWI status is active") and option D ("Moving the mailboxes from one store to another fails if MWI is turned on") are both incorrect. While it is possible that a mailbox move could fail for other reasons (e.g., if there is not enough free space on the target mailbox store), the presence of an active MWI should not cause the move to fail.
In summary, when a Cisco Unity Connection mailbox is moved between mailbox stores, the MWI status should be retained as long as the source and target mailbox stores are both disabled during the move process.
