Which Greeting Takes Highest Precedence?

B.

Meeting greeting has the highest priority because it is set by the user when he doesnt want to take the call and notices the caller he is online.

When multiple greetings are enabled on Cisco Unity Express, the greeting that takes the highest precedence depends on the call forwarding status of the user.

Here is a breakdown of the precedence order:

1. If the user has set up a personal greeting, it takes the highest precedence. Personal greetings are custom greetings recorded by the user for their own mailbox.

2. If a personal greeting is not set up, the type of call forwarding determines the next highest precedence:

   • If the user has set up call forwarding for a meeting, the meeting greeting takes precedence.

   • If the user has set up call forwarding for when their line is busy, the busy greeting takes precedence.

   • If the user has set up call forwarding for when their line is closed, the closed greeting takes precedence.

   • If none of the above call forwarding options are set up, the standard greeting takes precedence.

3. Finally, if multiple greetings are enabled and none of the above apply, the internal greeting takes precedence.

So, to summarize, the order of greeting precedence is:

1. Personal greeting
2. Meeting greeting (if call forwarding is set up for meetings)
3. Busy greeting (if call forwarding is set up for busy)
4. Closed greeting (if call forwarding is set up for closed)
5. Standard greeting (if none of the above apply)
6. Internal greeting (if none of the above apply and multiple greetings are enabled)