Trigger Types for Applications on Cisco Unity Express

AD.

Triggers are incoming events that invoke application which in turn starts executing the script associated with that application.

For example, the incoming event can be an incoming call or an incoming HTTP request.

After you have created and configured your application, you need to create a trigger on the Cisco Unity Express module to point to that application.

Cisco Unity Express supports three types of triggers: " SIP triggers "" Use this type of trigger to invoke applications in Cisco Unified CME and Cisco SRST mode.

This type of trigger is identified by the phonenumber which is dialed to invoke the desired application.

" JTAPI triggers "" Use this type of trigger to invoke applications in Cisco Unified Communications Manager mode.

This type of trigger is identified by the phonenumber which is dialed to invoke the desired application.

" HTTP triggers "" Use this type of trigger to invoke applications using an incoming HTTP request.

Such a trigger is identified by the URL suffix of the incoming HTTP request.

This type of trigger can only be used if an IVR license has been purchased and installed on the system.

References: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/guide/vmadmin_book/syscmp.html#wp1126512

Cisco Unity Express (CUE) is an integrated messaging solution that provides voice, video, and other messaging capabilities for small to medium-sized businesses. CUE allows users to access their messages using a variety of methods, including phone, email, and web interfaces. CUE also supports the integration of various applications, which can be invoked using different triggers. In addition to SIP triggers, which two trigger types can invoke applications on Cisco Unity Express?

A. HTTP HTTP (Hypertext Transfer Protocol) is a protocol used to transfer data over the internet. CUE can be configured to listen for HTTP requests, which can be used to trigger specific applications. For example, an HTTP request can be used to start a voice message or initiate a call transfer.

C. VoiceView VoiceView is a web-based interface that allows users to access their messages and configure their settings. VoiceView can be used to trigger applications on CUE by sending HTTP requests. For example, a user can use VoiceView to initiate a call transfer or record a new greeting.

D. JTAPI JTAPI (Java Telephony Application Programming Interface) is a programming interface that allows applications to interact with Cisco Unified Communications Manager (CUCM). JTAPI can be used to trigger applications on CUE by sending requests to CUCM, which then forwards the request to CUE. For example, JTAPI can be used to start a conference call or play a pre-recorded message.

E. Cisco Unified CM telephony Cisco Unified CM telephony is a protocol used to control and manage calls on Cisco Unified Communications Manager (CUCM). CUE can be configured to listen for telephony events, such as call transfers or conference calls, and trigger specific applications based on these events. For example, CUE can be configured to play a message when a call is transferred to a specific extension or conference bridge.

Therefore, the correct answers are HTTP and JTAPI.