Question 297 of 490 from exam 400-051: CCIE Collaboration

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Question

Refer to the exhibit.

ahorlee
cisco

System

Applications
Contact Service Queue Configuration

»> Net ff Delete @ Cancel yy (Open Printable Report of this CSQ configuration

‘Subsystems

Contact Service Queue Name*
Contact Service Queue Type*
Contact Queuing Criteria
‘Automatic Work*

Wrapup Time*

Resource Pool Selection Model*
Service Level*

Service Level Percentage"

Prompt

Next | { Delete | [Cancel

@ ~ indicates required tem

Cisco Unified CCX Administration

For Cisco Unified Communications Solutions

Wizards Tools Help

SupportQueue
Voice
FIFO

® Enabled

© Enabled 60

Disabled
Second(s)

Resource Skis ¥

5

70

- No Selection -

Disabled

A Cisco collaboration engineer is writing a report to summarize the call distribution characteristics in a Cisco Unified Contact Center Express queue.

Which three characteristics can be reported about the call distribution? (Choose three.)

Answers

A. This queue will not work because no prompt has been selected.

B. Calls to this queue can be distributed in a round-robin manner between agents.

C. Agents that are answering calls for this queue can answer calls to other queues if available.

D. Agents in this queue are expected to finish (wrap-up) a call within 60 seconds.

E. Calls to this queue are handled in the order they were received unless prioritized by the script.

F. Changing the queue name from SupportQueue to Support01 requires updates to the script.

G. Agents logged in to this queue automatically receive calls without the need to do anything else (automatic work).

Show Answer

Explanations

Click on the arrows to vote for the correct answer

A. B. C. D. E. F. G.

CEF.

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