Cloud Kicks (CK) uses Collaborative Forecasts and has a custom currency field, Discount, on Opportunity that allows sales reps to record when they give a discount on an opportunity. CK just added a new business unit to Salesforce. Managers in the new business unit report that their forecasts are accurate but they are unable to see the discount amount in the Opportunity List in Collaborative Forecasting.
What should a consultant do to resolve the issue?
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A. B. C. D.A
To resolve the issue of managers in the new business unit being unable to see the discount amount in the Opportunity List in Collaborative Forecasting, a consultant should consider the following options:
A. Check the field level security for the managers' profile. This option involves examining the field level security settings for the managers' profile. Field level security determines the visibility and accessibility of fields for specific user profiles. If the managers' profile does not have the necessary permissions to view the Discount field on the Opportunity object, they won't be able to see the discount amount in Collaborative Forecasting. The consultant should review the managers' profile settings and ensure that the field-level security for the Discount field allows the managers to view it.
B. Add a new discount field for the new business unit. This option suggests creating a new discount field specifically for the new business unit. By adding a new field, the managers in the new business unit will have a dedicated discount field that they can use to record discount amounts. This ensures that the discount information is captured separately for their forecasting purposes. However, it's important to note that this solution might result in data duplication if the existing Discount field is already being used by other business units.
C. Use a validation rule to ensure that a discount is entered. This option involves implementing a validation rule that enforces the entry of a discount amount on the Opportunity object. By using a validation rule, the consultant can ensure that sales reps in the new business unit are required to provide a discount value when creating or updating an Opportunity. This helps in capturing the discount information consistently and ensures that managers can view the discount amounts in Collaborative Forecasting. However, this option assumes that the issue is due to sales reps not entering discount values rather than a visibility problem.
D. Add the Discount field to the Sales Path for the managers. Sales Path is a feature in Salesforce that guides sales reps through the sales process and displays relevant fields and guidance at each stage. This option suggests adding the Discount field to the Sales Path specifically for the managers in the new business unit. By including the Discount field in the Sales Path, managers will have a clear view of the discount amounts while navigating through the sales process. However, it's important to note that this solution addresses the visibility of the field within the Sales Path and may not directly impact the visibility of the field in Collaborative Forecasting.
In summary, the most appropriate solution for resolving the issue depends on the specific requirements and constraints of the business unit in question. Options A and D focus on addressing the visibility of the Discount field, while options B and C suggest alternative approaches to capturing and utilizing discount information. The consultant should carefully assess the business needs and technical considerations to determine the best course of action.