CCSP Exam: Cloud Service Provider's eDiscovery Order

D.

When a cloud service provider receives an eDiscovery order pertaining to one of their customers, the first action they must take is to notify the customer.

This allows the customer to be aware of what was received, as well as to conduct a review to determine if any challenges are necessary or warranted.

Taking snapshots of virtual machines, copying data, and escrowing encryption keys are all processes involved in the actual collection of data and should not be performed until the customer has been notified of the request.

The most appropriate action to take first when receiving an eDiscovery order pertaining to one of your customers as a cloud service provider would be to notify the customer. Therefore, option D is the correct answer.

eDiscovery is a legal process in which electronic information is sought, located, secured, and searched with the intent of using it as evidence in a legal case. The eDiscovery process is governed by legal rules and regulations, and failure to comply with these rules can result in legal and financial penalties.

As a cloud service provider, you have a responsibility to protect the privacy and security of your customers' data. Therefore, the first step when receiving an eDiscovery order would be to notify the customer that their data is being requested. This allows the customer to determine whether they want to contest the order, seek legal advice, or take other appropriate action.

Taking a snapshot of the virtual machines or copying the data may compromise the integrity of the data and violate legal rules related to preservation of evidence. Escrowing the encryption keys may also be inappropriate because it could allow the data to be accessed without the customer's consent.

Therefore, the most appropriate action to take first is to notify the customer and seek their input on how to proceed. This demonstrates your commitment to protecting customer data and complying with legal regulations.