A technician submitted a change control request to upgrade the firmware on all company switches at the same time, during off hours, and through automation.
Which of the following change management documents is MOST important to create to ensure the upgrade will not adversely affect the business?
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A. B. C. D.C.
The correct answer is C. Risk analysis of the change.
Before making any changes to the IT environment, it's important to identify and analyze potential risks that could arise from the change. A risk analysis helps identify and mitigate any potential negative impacts on the business operations, system availability, and data integrity.
In this scenario, upgrading the firmware on all company switches at the same time could potentially cause network disruptions or downtime, affecting the availability of critical systems and data. Therefore, a risk analysis is the most important document to create to ensure that the upgrade will not adversely affect the business.
The risk analysis document should identify potential risks, assess the likelihood of each risk occurring, evaluate the impact of each risk, and prioritize risks based on their severity. Based on the identified risks, appropriate measures should be taken to mitigate or minimize the impact of the risks. The risk analysis document should be reviewed and approved by stakeholders before the change is implemented.
While the other documents (plan for the change, scope of the change, and documentation of the change) are important, they are not as critical as the risk analysis in ensuring that the upgrade will not adversely affect the business. The plan for the change outlines the steps needed to implement the change, the scope of the change defines what components will be affected by the change, and documentation of the change ensures that there is a record of what was changed and when. However, without a risk analysis, the change could potentially have a negative impact on the business.