A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning.
A technician remotes in and determines Internet pages load slowly or not at all, CPU performance is normal, and the local router can successfully ping.
The remote connection drops periodically.
Which of the following steps should the technician take NEXT to resolve the problem?
Click on the arrows to vote for the correct answer
A. B. C. D.B.
Based on the scenario provided, it seems that the issue is related to the Internet connectivity and slow performance of desktop applications. The technician has already determined that CPU performance is normal and the local router can successfully ping. Additionally, the remote connection drops periodically, which suggests a potential issue with the network connection.
Given this information, the next step the technician should take is to focus on troubleshooting the network connection. Option D may provide some temporary relief, but it does not address the underlying issue with the network connection.
Option A involves uninstalling the latest OS update and running a repair on the OS. This step may be unnecessary and time-consuming, as the issue does not appear to be related to the OS update. Furthermore, it is not clear that the issue is with the OS itself.
Option C involves rebooting to BIOS setup and verifying the TPM is enabled, then starting a System Restore from safe mode. This step is also unnecessary and may not address the underlying issue with the network connection.
Option B is the most appropriate step to take next. Updating the antivirus software, running an antivirus scan, verifying the browser settings, and checking all email settings will help to ensure that there are no software-related issues contributing to the problem. This step will also help to rule out any potential security threats that may be causing the issue. Checking email settings will help to determine if the lack of email receipt is related to a configuration issue, rather than a network connectivity problem.
Overall, the most appropriate step for the technician to take next would be to follow Option B, updating the antivirus software, running an antivirus scan, verifying the browser settings, and checking all email settings. This step will help to ensure that there are no software-related issues contributing to the problem and will also help to rule out any potential security threats.