A technician is running updates on a Windows PC.
Some of the updates install properly, while others appear as failed.
While troubleshooting, the technician restarts the PC and attempts to install the failed updates again.
The updates continue to fail.
Which of the following is the FIRST option to check?
Click on the arrows to vote for the correct answer
A. B. C. D.B.
When troubleshooting a Windows PC where some updates have installed properly, but others have failed, and restarting the PC and trying again did not fix the issue, the technician should first check the system Event Viewer to find more information on the failure.
The Event Viewer is a Windows tool that records system events and errors. When an update fails, it often generates an error code, which can be found in the Event Viewer. By looking at the specific error code or message, the technician can get more information about the cause of the update failure.
Once the technician has identified the error code or message in the Event Viewer, they can look it up online or in Microsoft documentation to find a solution to the issue. Depending on the error, the solution may involve updating drivers, disabling antivirus software, or running a Windows repair tool.
Visiting the Microsoft Update website to check for issues with a specific update, looking up the error number associated with the failed update, and downloading the failed update to install manually may also be useful troubleshooting steps, but they should be done after checking the Event Viewer to identify the specific error associated with the update failure.