Ann, an external user, has received several calls from a company asking why she has been sending the company communications with internal users' names in the 'from field'
Ann calls a technician and explains she has not been sending any communications and would like this issue fixed.
The technician investigates and determines the PC is not infected with any viruses or malware.
Which of the following should the technician check NEXT?
Click on the arrows to vote for the correct answer
A. B. C. D.A.
In this scenario, the company has received communications from Ann's email address with internal users' names in the "from field," even though Ann has not sent any such emails. The technician has already investigated and determined that Ann's PC is not infected with any viruses or malware. Therefore, the technician should check for other possible causes of this issue.
The most likely cause of this issue is a hijacked email account. A hijacked email account is one where an unauthorized person gains access to the account and can send emails from it without the account owner's knowledge or consent. This can occur if the account owner's login credentials (such as username and password) have been stolen or if there is a vulnerability in the email service's security.
To check for a hijacked email account, the technician should first ensure that Ann's email account is secured with a strong password and that the password has not been shared with anyone else. The technician should also verify that there are no unknown devices or IP addresses accessing Ann's email account. The technician should also check for any suspicious emails in Ann's sent folder, as well as any emails in the trash or spam folder that Ann did not send.
If the technician determines that Ann's email account has been hijacked, they should immediately reset the password and enable two-factor authentication to prevent further unauthorized access. They should also notify the email service provider of the issue and follow their recommended steps to secure the account.
In this scenario, the other answer options (DNS entries, hosts file, and POP3 errors) are less likely to be the cause of the issue. DNS entries and hosts file are related to network and domain name resolution, while POP3 errors are related to retrieving email from a mail server. These issues are not likely to cause the specific issue described in the scenario.