Users in the accounting department report that they are unable to access a shared network drive used by all departments.
Upon troubleshooting, a technician determines that three users in the marketing department, two in sales, five in human resources, and ten in IT are all successfully accessing the shared network drive.
Which of the following is MOST likely causing the issue?
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A. B. C. D.B.
Based on the information provided, we can rule out options C and D as potential causes of the issue. The fact that some users are able to access the shared network drive indicates that the share is likely secured and functioning properly. Additionally, excessive page filing on the server would not necessarily impact only one specific department.
This leaves us with options A and B as potential causes of the issue. Corrupt user profiles could prevent users in the accounting department from accessing the shared network drive, but it is unlikely that such a problem would affect only one department. If user profiles were corrupted, it would likely impact users in all departments equally.
The more likely cause of the issue is incorrect NTFS group permissions. This would explain why some users are able to access the shared network drive while others cannot. If the accounting department users are not members of the appropriate NTFS group with permissions to access the shared drive, they would be prevented from accessing it. The fact that users in other departments are able to access the shared network drive suggests that the NTFS group permissions are set up correctly for those departments.
Therefore, the MOST likely cause of the issue is incorrect NTFS group permissions.