When a user browses to a favorite website on a Windows laptop, a different website opens.
A technician installs an additional web browser, but it also opens to the same unfamiliar site.
The technician resets the web browser settings back to default, but the issue persists.
Which of the following troubleshooting steps should the technician complete NEXT?
Click on the arrows to vote for the correct answer
A. B. C. D.B.
The issue of a different website opening when the user browses to a favorite website can be caused by a few factors. It could be due to a virus or malware infection, a corrupted browser, or changes made to the Windows host file. To troubleshoot the issue, the technician could perform the following steps:
Run a virus/malware scan: Malware or viruses can cause web browser issues, including redirecting the user to different websites. The technician should run a malware/virus scan using an up-to-date antivirus software to rule out this possibility.
Clear browser cache and cookies: A corrupted browser cache or cookies can also cause issues when accessing websites. The technician should clear the browser cache and cookies to see if it resolves the issue.
Check browser extensions: Some browser extensions can also cause issues with accessing websites. The technician should disable all extensions and try accessing the website to see if it resolves the issue.
Check the Windows host file: The Windows host file can be edited to redirect website requests to different IP addresses. The technician should check the host file to see if any changes were made. To check the host file, the technician should follow these steps:
Change the browser's home page: If the issue is limited to a specific browser, the technician can change the browser's home page to the desired website. To do this, the technician should follow the browser's instructions for changing the home page.
Update the default web browser: If the issue persists, the technician should consider updating the default web browser to the latest version.
Restore Windows to a previous date: If none of the above steps resolve the issue, the technician could try restoring Windows to a previous date when the issue was not present. To do this, the technician should follow these steps:
In this case, since the issue persists even after resetting the browser settings to default, the technician should check the Windows host file (Option B) to see if any changes were made to it. If there are any entries for the website in question, the technician should remove them and save the file. If this does not resolve the issue, the technician can try the other troubleshooting steps mentioned above.