A user is having a problem with printing a specific document type.
The network printer OCP shows that the printer is online with no errors.
Other users are not having the same issue.
The user sends the document to another printer and the document prints.
Which of the following should a technician do FIRST in troubleshooting the problem?
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A. B. C. D.B.
Based on the given scenario, the user is having a problem printing a specific document type, but other users are not having the same issue. Additionally, the network printer shows that it is online with no errors, and the user was able to print the same document to another printer successfully. To troubleshoot this issue, a technician should perform the following steps:
Step 1: Verify the issue The technician should verify that the user is experiencing the issue as described. They should ask the user to attempt to print the document again to confirm that the problem is consistent.
Step 2: Check the Printer Connection The technician should check the printer connection and ensure that the printer is properly connected to the network. They should also ensure that the correct drivers are installed on the user's computer.
Step 3: Check the Print Queue The technician should check the printer queue to ensure that the user is sending the document to the correct printer queue. The user may be accidentally sending the document to another printer queue or sending it to a printer that is not available.
Step 4: Restart the PC Print Spooler Service If the printer queue looks correct, the technician should stop and restart the PC print spooler service. This can often resolve issues with printing. The print spooler service manages the print jobs that are sent to the printer, and restarting the service can help clear any errors that may be preventing the document from printing.
Step 5: Check with other users If the issue is still not resolved, the technician should have other users attempt to print the same document to the correct printer queue to see if they are also experiencing the same issue. If the other users are not experiencing the same issue, then the problem is likely related to the user's computer.
Step 6: Restart Print Server Queue If the issue is still not resolved, the technician should restart the print server queues and then have the user resend the document. This will help to clear any errors that may be preventing the document from printing.
In conclusion, based on the given scenario, the correct answer would be option B: Verify the user is sending the document to the correct printer queue.