A network administrator wants to plan a major OS upgrade of the router, which acts as a default gateway in an organization.
The administrator has documented the purpose of the change, scoped the change, and completed a comprehensive risk analysis.
Which of the following is an important part of the change request process for which the administrator still must plan?
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A. B. C. D.B.
The change request process is a critical process in the IT environment, especially when planning significant upgrades like the router's operating system. The process ensures that changes are implemented smoothly without disrupting the organization's network or creating security vulnerabilities.
The network administrator has completed several key steps in the change request process, including documenting the purpose of the change, scoping the change, and conducting a comprehensive risk analysis. However, there are still some critical steps the administrator must plan for, including:
A. Inform management regarding the anticipated amount of downtime: It is essential to inform management of the expected downtime for the router during the upgrade process. This enables them to plan for the downtime and minimize its impact on the organization's operations. The administrator should also provide a realistic estimate of the duration of the upgrade and any potential impact on network services.
B. Document a backout plan to roll back changes to the router: Even with a comprehensive risk analysis, there is always the potential for unexpected issues during the upgrade process. Therefore, it is critical to have a backout plan in place to roll back the changes to the router in case something goes wrong. The backout plan should include a detailed procedure for returning the router to its previous state and restoring network services.
C. Configure a redundant data path to eliminate downtime: Configuring a redundant data path is an essential step to eliminate downtime during the upgrade process. A redundant data path ensures that there is a backup path for network traffic if the primary path goes down during the upgrade process. This ensures that the network remains operational, and users can access network resources without disruption.
D. Make the downtime window larger than actually anticipated: This is not a necessary step in the change request process. In fact, it is advisable to make the downtime window as short as possible to minimize the impact on the organization's operations. However, it is essential to plan for unexpected issues that may arise during the upgrade process and have contingency plans in place to mitigate their impact.
In summary, the change request process is a critical process in the IT environment, and planning for significant upgrades like the router's operating system is crucial. The administrator must plan for informing management about the anticipated downtime, documenting a backout plan, configuring a redundant data path, and having contingency plans in place to address unexpected issues.