A technician is troubleshooting a WiFi issues with a laptop user in a corporate office.
The user can connect to web pages without trouble; however, the user cannot connect to the email server or print a locally stored document to the network printer.
The technician cannot ping the mail server or the network printer.
No other users are experiencing this issue.
Which of the following is MOST likely causing the issue?
Click on the arrows to vote for the correct answer
A. B. C. D.C.
Based on the information provided, we know that the user is able to connect to web pages, but cannot connect to the email server or print to the network printer. The technician is also unable to ping the mail server or the network printer, indicating a network connectivity issue.
Option A - The laptop has an APIPA address: An Automatic Private IP Addressing (APIPA) address is a default IP address assigned by Windows to a device when a DHCP server is not available. An APIPA address range is 169.254.0.1 to 169.254.255.254. If the laptop has an APIPA address, it means that it is not getting a valid IP address from the DHCP server, which could cause connectivity issues. However, if the laptop was assigned an APIPA address, it would not be able to connect to any resources, including web pages. Therefore, option A is not the most likely cause of the issue.
Option B - The laptop is configured to the wrong default gateway: The default gateway is the IP address of the router that allows devices on the network to communicate with devices on other networks or the internet. If the laptop is configured with the wrong default gateway, it would be unable to connect to devices on the same network, such as the email server and network printer. However, the user is able to connect to web pages, which means that the laptop is able to reach the internet. Therefore, option B is not the most likely cause of the issue.
Option C - The laptop is connected to the guest WiFi: A guest WiFi network is typically set up to provide internet access, but restricts access to resources on the corporate network, such as the email server and network printer. If the laptop is connected to the guest WiFi, it would not be able to access these resources. However, this would also prevent the user from accessing web pages, which is not the case here. Therefore, option C is not the most likely cause of the issue.
Option D - The laptop is configured with a static IP: A static IP address is an IP address that is manually assigned to a device. If the laptop is configured with a static IP address that is not valid for the network, it would not be able to communicate with other devices on the network, including the email server and network printer. Additionally, the technician would not be able to ping the mail server or network printer if the laptop was on a different subnet. Therefore, option D is the most likely cause of the issue.
In conclusion, the most likely cause of the issue is that the laptop is configured with a static IP address that is not valid for the network.