Troubleshooting Steps for Unexpected Destination Pages and Advertisements
Question
A Windows user reports that clicking on links when browsing the Internet results in unexpected destination pages with advertisements or virus infection warnings.
The user reboots the computer, but the issue persists.
Which of the following should a technician perform to identify and resolve the issue? (Choose two.)
Answers
Explanations
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A. B. C. D. E.AB.
The two best options to identify and resolve the issue are A. Run a virus scan with updated signature files and B. Uninstall any unknown browser extensions or add-ons.
A. Run a virus scan with updated signature files The user's computer may have been infected with malware or a virus, which can redirect the user's browser to different websites. Running a virus scan with updated signature files can help detect and remove any malicious software on the computer. A signature file is a list of known malware that the virus scanner uses to identify and remove malicious files.
B. Uninstall any unknown browser extensions or add-ons Browser extensions or add-ons can be installed without the user's knowledge and can cause unwanted behavior such as redirecting the user's browser to different websites. Uninstalling any unknown or suspicious browser extensions or add-ons can help to resolve the issue.
C. Install the latest version of the Internet browser Installing the latest version of the internet browser may help with security and performance but it may not necessarily fix the issue at hand.
D. Enable SSL 3.0 in the browser settings Enabling SSL 3.0 in the browser settings is not recommended as SSL 3.0 is an outdated and insecure protocol. It is better to use a more secure protocol such as TLS (Transport Layer Security).
E. Delete all unknown registry keys and reboot. Deleting all unknown registry keys is not recommended as it may cause system instability and could result in the loss of important data. It is better to identify the specific registry keys related to the issue and remove them rather than deleting all unknown registry keys. However, this step may not necessarily resolve the issue at hand.
