Joe, a customer, requests to have a technician rename his laptop to the name of his favorite sports team.
Which of the following documents MUST the technician consider before performing this action?
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A. B. C. D.B.
Before performing any action on a customer's device, it is essential to consider the relevant documents that govern the use of the device. In this case, the technician has been requested by Joe, a customer, to rename his laptop to the name of his favorite sports team.
Out of the options provided, the document that the technician MUST consider before performing this action is the Acceptable Use Policy (AUP). An AUP is a set of rules and guidelines that dictate how a company's resources, including hardware and software, can be used.
An AUP typically outlines what is considered acceptable and unacceptable use of company resources, including laptops. For instance, it may prohibit the use of the company's resources for personal purposes or engaging in activities that may violate the company's values or policies.
Therefore, the technician must review the company's AUP to determine if the proposed action is allowed or if it violates any of the rules and guidelines outlined in the document. If the action is prohibited, the technician should advise Joe accordingly and recommend alternative actions.
The other options provided are not directly related to the proposed action. Inventory management typically deals with keeping track of assets and their location. EULA (End-User License Agreement) outlines the terms and conditions that govern the use of software. MDM (Mobile Device Management) policy outlines the rules and guidelines that govern the use of mobile devices in an organization. None of these documents are directly related to the proposed action of renaming a laptop to a sports team name.